Wednesday, December 5, 2018
Tech giants offer empty apologies because users can’t quit – TechCrunch
A true apology consists of a sincere acknowledgement of wrongdoing, a show of empathic remorse for why you wronged and the harm it caused and a promise of restitution by improving ones actions to make things right. Without the follow-through, saying sorry isn’t an apology, it’s a hollow ploy for forgiveness. That’s the kind of “sorry” we’re getting from tech giants — an attempt to quell bad PR 
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